The Risk Management Tool Box Blog

United Airlines Performance Problems

Graham Marshall - Thursday, February 23, 2012

Today feels to me like the movie "Groundhog day" which starred Bill Murrey.

I'm once again on a trip from my home in Perth (Australia) to a job in Minot (ND, USA).

Having successfully crossed Australia, and then the Pacific Ocean on time and without flight problems, I've arrived into LAX and immediately "experienced" flying conditions in the USA.

As per the usual "Groundhog day" script whenever I seem to fly in the USA, the first flight from LAX to Denver was cancelled (without notice).  After a run from one terminal to another, rechecking-in and re-security screening, I managed to get a delayed flight with another carrier which got me to Denver 15 minutes before my next leg was due to leave.

But guess what? As per every single time (five so far) I've flown the last segment with United Airlines from Denver, they've gone and cancelled the scheduled flight and rebooked me on the next available  - which just happens to nearly 9 hours later!

So that's two USA flights cancelled on the same day and a nine hour delay to boot.

No wonder the US economy is in the can - how can anyone do business when the airlines are so slapdash with scheduling? 

 

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